- Company: "Please say your account number"
- Me: "two, zero, five,.."
- Company: "I'm sorry, I didn't understand your entry, please say your account number"
- Me: louder this time "TWO, ZERO, FIVE, ..."
- Company: "I'm sorry, I didn't understand your entry, please say your account number"
- Me: louder this time "TWO, ZERO, FIVE, ..."
- Company: "I'm sorry I'm having a hard time understanding you, please wait while I connect you to a customer service agent"
- click... click.... click....
- Company: "To better expedite your call please say the number that best represents what you are calling about. One for billing questions, two for service questions, three for new service..."
- Me: "Two"
- Company: "I'm sorry, I didn't understand your entry, please say the number that best represents...."
Why is it that the more technology we invent to make life easier and give us more free time the more frustrated we are and the less free time we have?
The other weekend we did Breakfast with Santa at Church. Good thing the CFO is detail oriented. The kids got out clean and with some great keepsakes.
Remember that as a teenager you are at the last stage of your life when you will be happy to hear that the phone is for you.
Fran Lebowitz
Why can we remember the tiniest detail that has happened to us, and not remember how many times we have told it to the same person.
François de la Rochefoucauld
Al
2 comments:
I agree with you on Voice Recognition Software. Even in a cone of silence it is sometimes very annoying.
I HATE that voice recognition crap! The only problem is that when you do get a person in customer service, it's usually someone who doesn't speak English, and now you can't understand them.
Post a Comment