Wednesday, February 2, 2011

My Roombas are home!

Oh how we have all missed our friend, the Roomba.  I have been on and off the phone with Hammacher Schlemmer over the last week.  I noticed they only shipped out one Roomba so I called them.  It turns out they sent one as a replacement and then decided to refund my credit card for the other one.  Did I mention that it was a credit card that I cancelled two years ago?  Lovely!  I also noticed that they sent it to the address where I lived three years ago, TX.  This despite the fact that I called them before shipping them back to make sure everything was good to go.  The representative then said "It looks like you have two accounts, one in TX and one in AL.  You should have cancelled the TX one."  Huh?  How should I have known that they created two accounts for me?  So I politely but firmly said "Since it seems that this is all my fault what do I need to do right now during this phone call to make sure it does not happen again.  I want to be sure that before I get off the phone with you I have done all that I need to do since this seems to be my responsibility."  She giggled and said "please hold."

She came back to say that she cancelled the TX one and was having the Roomba that was sent there shipped back to them and they would send me another one.  OK, no worries.  I went online and ordered another Roomba to replace the one they refunded me for.  Did I mention that the credit card company does not show a refund yet:)   I checked the tracking numbers Monday on the new one I ordered and the original replacement Roomba they sent.  My order was to be delivered Tuesday, good.  The replacement somehow got re-routed to where I live now and was out for delivery!  Wait, what is that, NO!  Right after UPS says "out for delivery" it says "sender requests return of package."  IDIOTS.

I called Hammacher again yesterday morning and after getting in a fight with the voice unrecognition software (I had to disparage it's code by asking it how many punch cards the programmer had to put in to change a setting) I finally got to talk to a carbon based life form.  She said that she could see where the UPS package was headed back to them so she would send out another Roomba, the other person had not sent one out.  BTW, she confirmed the missing refund.

When we got home from the YMCA yesterday we were greeted by not one Roomba but two!  I would call Hammacher to let them know but I do not have another 20 minutes to donate to this cause.  I bet a third one shows up Friday:)

Household tasks are easier and quicker when they are done by somebody else.
James Thorpe (1888 - 1953)


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